DELIVERY OVERVIEW. We currently use the services of Royal Mail and Parcelforce to deliver your orders across the UK and Europe. We do our very best to ensure that all orders that are received before 2 pm Monday to Friday are picked, packed and
Oh no! 🙈 We are so sorry that your package is being sent to the incorrect address. Please reach out to our Customer Experience Team at [email protected] with your order number, the new address for the package to be sent to and the
We take a lot of care ensuring your items are well packed at the Hunter & Gather warehouse ( using environmentally friendly recyclable packaging 👍 ) however some times when your package leaves us they can be handled without care and breakages can
You will have been sent an order confirmation with full tracking details from either Royal Mail or Parcel Force when your order was dispatched from our warehouse. 📦 Please follow the link to see your package's journey or drop our customer services
Oh no we are so sorry that you haven't received your delivery yet! Please do check your order confirmation email we sent you for tracking details and follow the link for more information on your package's location. If you still have questions then
Returns Policy. We like to keep things simple here at Hunter & Gather, so you can return any of our products within 30 days of delivery for a refund. To be eligible for a refund, your items must be unused and in the same condition that you received
Yes, we do! If you live in the UK Mainland and your order is over £30 then you will get free shipping 📦 All other shipping to the UK starts from £3.99. Unfortunately, we are currently unable to ship Internationally.
Although we would love to see you - unfortunately we are not able to accept order collections. We have a warehouse partner that picks and packs all online orders and this is not open to the public 📦
Our aim is to enable you all to have the tools you need to thrive, so we want you to be able to find us in your local health shop, Deli, online or on Amazon - whichever is most convenient for you. Whilst we would love for you to order from our
⚠️ IMPORTANT ANNOUNCEMENT ⚠️. Due to the disruption caused by the transition of the UK leaving the EU, our parcel couriers have suspended their services from the UK to Europe for the foreseeable future. As such we are unfortunately unable to process
Please rest assured that all credit card transactions made online on the Hunter & Gather website are completely secure. We use a third-party verification and encryption technology ensuring absolute security of all credit card transactions. If you
Although we would love to see you, unfortunately, we are not able to accept order collections. Our warehouse is extremely busy and our team picks and packs all online orders. Our warehouse is not open to the public.
Firstly, we are very sorry to hear that your order has not arrived as expected. if your items are damaged, missing or the wrong items have been sent please contact our Customer Experience Team immediately who will be very happy to help you. You can
Firstly we are so sorry that one or more of your products have broken in your delivery. 🙈. Please listen to Jeff ( one of our Co-Founders) ➡️ here about what to do next. To send pictures of your broken delivery to our customer support team please do