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Orders, Delivery & Returns

What are my options for delivery in the UK?

DELIVERY OVERVIEW. We currently use the services of Royal Mail and DPD to deliver your orders across the UK and Europe. We do our very best to ensure that all orders that are received before 2 pm Monday to Friday are picked, packed and

Do you deliver Internationally?

⚠️ IMPORTANT ANNOUNCEMENT ⚠️. Due to the disruption caused by the transition of the UK leaving the EU, our parcel couriers have suspended their services from the UK to Europe for the foreseeable future. As such we are unfortunately unable to process

Can I collect my order?

Although we would love to see you - unfortunately we are not able to accept order collections. We have a warehouse partner that picks and packs all online orders and this is not open to the public 📦

Do you offer free shipping?

Yes, we do! If you live in the UK Mainland and your order is over £45 then you will get free shipping 📦 All other shipping to the UK starts from £3.99. Unfortunately, we are currently unable to ship Internationally.

My order is getting sent to the wrong address, what do I do?

Oh no! 🙈 We are so sorry that your package is being sent to the incorrect address. Please reach out to our Customer Experience Team at [email protected] with your order number, the new address for the package to be sent to and the

How can I track my order?

You will have been sent an order confirmation with full tracking details from either Royal Mail or DPD when your order was dispatched from our warehouse. 📦 Please follow the link to see your package's journey or drop our customer services

Where is my delivery?

Oh no we are so sorry that you haven't received your delivery yet! Please do check your order confirmation email we sent you for tracking details and follow the link for more information on your package's location. If you still have questions then

Can I get a full refund or replacement if my order is damaged?

We take a lot of care ensuring your items are well packed at the Hunter & Gather warehouse ( using environmentally friendly recyclable packaging 👍 ) however some times when your package leaves us they can be handled without care and breakages can

My order has not arrived as expected - damaged, missing or wrong items!

Firstly, we are very sorry to hear that your order has not arrived as expected. if your items are damaged, missing or the wrong items have been sent please contact our Customer Experience Team immediately who will be very happy to help you. You can

Help! One of the items in my order has broken!

Firstly we are so sorry that one or more of your products have broken in your delivery. 🙈. Please listen to Jeff ( one of our Co-Founders) ➡️ here about what to do next. To send pictures of your broken delivery to our customer support team please do

What is your Returns policy?

Returns Policy. We like to keep things simple here at Hunter & Gather, so you can return any of our products within 30 days of delivery for a refund. To be eligible for a refund, your items must be unused and in the same condition that you received

Is my payment 100% secure?

Please rest assured that all credit card transactions made online on the Hunter & Gather website are completely secure. We use a third-party verification and encryption technology ensuring absolute security of all credit card transactions. If you

Can you Edit an Order once it has been placed?

The order-to-dispatch process is very quick. Our warehouse aims to dispatch orders as soon as possible once they have been processed. This unfortunately means that we are unable to edit or cancel your order once received. If you do not wish to keep y

Help! Can I Cancel my Order?

The order-to-dispatch process is very quick. Our warehouse aims to dispatch orders as soon as possible once they have been processed. This unfortunately means that we are unable to cancel or make any changes to your order once received. If you do not

Do you deliver to Europe or the Republic of Ireland?

Do you deliver to the USA?

You can find our Bovine, Marine Collagen & Organ Supplements on Amazon in the USA. 🇺🇸