Orders, Delivery & Returns
Can I cancel my order?
Once an order has been placed, we’re unable to cancel it or make any changes, unfortunately. This is because our warehouse team starts picking and packing orders almost immediately, to get them dispatched as fast as possible.If you need help,...
Can I collect my order?
Although we'd love to see you, we're not able to offer order collections. Our warehouse partner picks and packs all online orders, and it isn't open to the public.
Can I get a refund or replacement if my order arrives damaged?
We take a lot of care to make sure your items are well packed at our warehouse, using environmentally friendly, recyclable packaging. However, once your package leaves us, it can sometimes be handled roughly, and breakages can happen.Please send...
Can you edit an order once it's been placed?
Our order-to-dispatch process is very quick. Our warehouse aims to dispatch orders as soon as possible once they’ve been processed. This means we’re unable to edit or cancel your order once it’s been received, unfortunately. If you don’t want to...
Delivery to Europe and the Republic of Ireland
Good news, we can now deliver to Europe and the Republic of Ireland through our European warehouse. Here are the relevant website links, including delivery information. Hunter & Gather German Website - https://hunterandgatherfoods.com/de-deHunter...
Do you deliver outside the UK?
Good news, we now deliver to Europe and the Republic of Ireland through our European warehouse. You'll find the relevant website links below, including delivery information. Hunter & Gather Europe Website - https://hunterandgatherfoods.com/en-eu...
Do you offer free shipping?
Yes, we do.If you live in the UK mainland and your order is over £45, you'll get free shipping. All other UK shipping starts from £3.99.We also deliver to selected European countries and the Republic of Ireland through our dedicated European...
Do you ship to the USA?
We’re not able to ship directly to the USA from our warehouse at the moment, but we hope to one day.
How can I track my order?
You'll have received an order confirmation with full tracking details from Royal Mail when your order was dispatched from our warehouse.Please follow the link to see your package's journey, or drop our Customer Experience team an email at...
Is my payment secure?
Rest assured, all credit card transactions on the Hunter & Gather website are completely secure. We use third-party verification and encryption technology to keep every transaction safe. If you have any questions about our security processes,...
My order is being sent to the wrong address, what do I do?
We're sorry, but once an order has been placed, we're unable to make any changes, including updates to the delivery address.This is because of the high volume of orders and how quickly our warehouse team dispatches them.You'll receive tracking...
Our 60-day money-back guarantee
At Hunter & Gather, we pride ourselves on high-quality, tasty, healthy foods and supplements.We're so confident you'll love them that we offer a 60-day Money Back Guarantee.‚úì HASSLE-FREE RETURNS‚úì RISK-FREE ONLINE ORDERS‚úì FULL REFUND ON...
What are my UK delivery options?
DELIVERY OVERVIEWWe work with our trusted carrier, Royal Mail, to deliver orders across the UK.We aim to process and dispatch all orders placed before 2pm (Monday to Friday) on the same day.We try to keep delivery costs reasonable, often covering...
What is your returns policy?
Returns & RefundsWe like to keep things simple here at Hunter & Gather. You can return any of our products within 60 days of delivery for a refund. To be eligible, items must be unused and in the same condition as when you received them.How to...
What should I do if an item in my order arrives broken?
We’re so sorry that one or more of your products arrived broken.Listen to Jeff, one of our co-founders, here for what to do next. To send pictures of your broken delivery to our customer support team, email [email protected] or...
What should I do if my order arrives damaged, missing or wrong?
We're sorry to hear your order hasn't arrived as expected. Jeff (one of our co-founders) would love to help, click here to find out what to do next, or follow the instructions below. If your items are damaged, missing, or the wrong items have been...
Where is my delivery?
We're so sorry that your delivery hasn't arrived yet.Please check the order confirmation email we sent you for tracking details, and follow the link for more information on your package's location.If you still have questions, please reach out to...