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We&apos;re sorry to hear your order hasn&apos;t arrived as expected. Jeff (one of our co-founders) would love to help, click <a href="https://youtu.be/6CvivdXzxI4" rel="noopener noreferrer" target="_blank">here</a> to find out what to do next, or follow the instructions below.&#xA0;If your items are damaged, missing, or the wrong items have been sent, please contact our Customer Experience team straight away and they&apos;ll be happy to help.&#xA0;You can reach our team by replying to your order confirmation email, or via the &quot;Contact&quot; button at the bottom of this page.&#xA0;Please quote your order number and as many details as you can about what you&apos;ve received (photos are great), and our team will get this resolved for you.

We're sorry to hear your order hasn't arrived as expected. Jeff (one of our co-founders) would love to help, click <a href="https://youtu.be/6CvivdXzxI4" rel="noopener noreferrer" target="_blank">here</a> to find out what to do next, or follow the instructions below.&nbsp;If your items are damaged, missing, or the wrong items have been sent, please contact our Customer Experience team straight away and they'll be happy to help.&nbsp;You can reach our team by replying to your order confirmation email, or via the &quot;Contact&quot; button at the bottom of this page.&nbsp;Please quote your order number and as many details as you can about what you've received (photos are great), and our team will get this resolved for you.

What should I do if my order arrives damaged, missing or wrong?

Orders, Delivery & Returns

What are our values?

What do "eat better, feel better, look better" mean?

What does "Made for Humans" mean?

What is B Corp, and why did we want it?

What is Hunter & Gather's mission?

What is our environmental impact?

Who are Amy and Jeff?

Why was Hunter & Gather founded?

About us

Are your products gluten free?

Do you give nutritional advice?

Do you have any vegan products?

What are the five foundations of living well?

What does "evidence-backed nutrition" mean?

What ingredients do you avoid, and why?

What is Hunter & Gather's approach to health?

What is Hunter & Gather's view on refined sugar?

The Hunter & Gather Lifestyle

What is Light Labs and why do we use it?

Will you be bringing out more products?

Hunter & Gather Product FAQs

Can I cancel my order?

Can I collect my order?

Can I get a refund or replacement if my order arrives damaged?

Can you edit an order once it's been placed?

Delivery to Europe and the Republic of Ireland

Do you deliver outside the UK?

Do you offer free shipping?

Do you ship to the USA?

How can I track my order?

Is my payment secure?

My order is being sent to the wrong address, what do I do?

Our 60-day money-back guarantee

What are my UK delivery options?

What is your returns policy?

What should I do if an item in my order arrives broken?

Where is my delivery?

How do I contact customer experience?

Customer Experience

Do I need to pay for an order that arrived faulty?

How does paying with Klarna work?

Managing your purchases, payments and returns through Klarna

What happens if I miss a Pay in 3 payment?

What happens if I miss a Pay in 30 days payment?

What happens to my Klarna statement if I return my order?

What happens to my statement if I haven't received my order?

What should I do if my Klarna statement is wrong?

Klarna

Are Hunter & Gather products on Amazon?

How do I become a Hunter & Gather stockist?

Should I order from your website or Amazon?

Where can I buy Hunter & Gather products in stores?

Stockists

Can I split my subscription?

How do I merge my subscriptions?

What is a gift order?

Can I add a one-time product to my order?

Can I change my next order date?

Can I change my shipping frequency?

Can I pause my subscription?

Can I skip a product in my subscription?

Can I skip an order?

Can I view my order history?

Do I need to log in every time I visit my subscription?

Do I need to set up a subscription account manually?

How do I add or remove a discount code?

How do I add products to my subscription?

How do I cancel my subscription?

How do I change the quantity of a product?

How do I log into my subscription account?

How do I update my payment method?

How do I update my shipping address?

I want my order as soon as possible, what can I do?

Subscription FAQs

Are the amino acids in collagen peptides actually absorbed, or is the collagen molecule too large?

Can I add collagen to hot and cold drinks?

Can I recycle my collagen bag?

Can I take Grass Fed Collagen during pregnancy or breastfeeding?

Can I take collagen powder with food and drink?

Can you travel with collagen?

Does type 3 collagen support joints as well as type 2?

How are your collagen peptides made?

How can collagen help with healthy ageing?

How can collagen help with joint health?

How can collagen support gut health and the gut microbiome?

How do I open and reseal my collagen bags?

How much Grass Fed Collagen should I take each day?

Is grass fed collagen vegan friendly?

Is your collagen halal?

Is your collagen hydrolysed?

Is your collagen kosher certified?

Is your collagen made in the UK from British cattle?

Is your collagen powder sourced from grass-fed cattle?

My collagen has gone hard, what do I do?

What allergens are in your Grass Fed Collagen?

What amino acids are in Grass Fed Collagen?

What can I add collagen peptides to?

What does 'collagen peptides' mean?

What types of collagen do you offer, type 1, 2, 3 or all three?

What's the best time of day to take collagen?

What's the difference between collagen peptides and gelatin?

What's the difference between grass fed collagen and wild caught marine collagen?

Where do you source your Grass Fed Collagen from?

Why does my collagen have an unusual taste or smell?

Grass Fed Collagen

Can you take Wild Caught Marine Collagen when pregnant or breastfeeding?

Does collagen support healthy, younger-looking skin?

How much wild caught marine collagen should I take each day?

What amino acids are in wild caught marine collagen?

Wild Caught Marine Collagen

Are the collagen sachets recyclable?

How long do the collagen sachets keep?

How many sachets come in a box of Grass Fed Collagen?

What's the right dosage for the collagen sachets?

Why do we have sachets?

Grass Fed Collagen Sachets

Are wild caught marine collagen sachets recyclable?

How long do wild caught marine collagen sachets last?

How many sachets come in a box of Wild Caught Marine Collagen Sachets?

What are wild caught marine collagen sachets?

What's the right dosage for wild caught marine collagen sachets?

Wild Caught Marine Collagen Sachets

Are the collagen creamers unsweetened?

Are your flavours natural?

Can I have the cacao collagen creamer before bed?

Can I recycle the collagen creamer bags?

Can I reseal the collagen creamer bags?

Can I take collagen creamers alongside wild caught marine collagen or grass fed collagen?

How do I store my collagen creamers?

How do I use the collagen creamers?

How is the organic coconut milk powder in our collagen creamers made?

Is your cacao natural?

Is your cacao raw?

Is your cacao tested for heavy metals?

What does 'low cadmium' cacao mean?

What is glycine and why is it in our creamers?

What's the difference between the collagen creamers and our Grass Fed Collagen?

Collagen Creamers ( Vanilla & Cacao )

Can I add vanilla grass fed protein to coffee?

Can I bake with vanilla grass fed protein?

Can I heat it or cook with it?

Can I heat or cook with grass fed protein?

Can I mix vanilla grass fed protein with fruit?

Can I take grass fed protein with other Hunter & Gather products?

Can I use Grass Fed Protein during pregnancy or breastfeeding?

Can I use vanilla grass fed protein in smoothies?

Can women use grass fed protein?

Does Grass Fed Protein contain any additives or sweeteners?

Does Vanilla Grass Fed Protein mix well with just water?

Does grass fed protein taste like meat?

Does it contain any additives or sweeteners?

Does it contain the same protein as your other flavours?

Does vanilla grass fed protein contain any artificial sweeteners?

Does vanilla grass fed protein contain lactose?

Does vanilla grass fed protein contain natural flavourings?

Does vanilla grass fed protein taste artificial?

Does vanilla grass fed protein taste sweet?

How does it compare to other vanilla proteins?

How much protein is in each serving of Grass Fed Protein?

How should I mix cacao grass fed protein?

How should I mix grass fed protein?

How should I use grass fed protein?

Is Grass Fed Protein only for people who work out?

Is Grass Fed Protein safe for older adults?

Is Grass Fed Protein suitable for paleo or low-carb diets?

Is Grass Fed Protein the same as whey?

Is grass fed protein dairy-free?

Is grass fed protein easy to digest?

Is grass fed protein tested for quality?

Is it tested for quality?

Is the grass fed protein packaging recyclable?

Is the vanilla flavour natural?

Should I choose unflavoured, cacao or vanilla grass fed protein?

What does 'complete protein' mean?

What does 'nose to tail' mean for Grass Fed Protein?

What does vanilla grass fed protein taste like?

What is grass fed protein?

What is the best way to use Vanilla Grass Fed Protein?

What makes grass fed protein 'grass fed'?

What's the difference between Grass Fed Protein and collagen?

When is the best time to take it?

When's the best time to take Grass Fed Protein?

Where does the vanilla flavour come from?

Where is grass fed protein made?

Who is grass fed protein for?

Why choose Grass Fed Protein over whey or soy protein?

Why did you choose this vanilla over other varieties?

Why does my Grass Fed Protein shake get so foamy?

Why is Grass Fed Protein more expensive than some other proteins?

Why is it more expensive than some other proteins?

Grass Fed Protein Powder (Unflavoured, Cacao & Vanilla)

What should I do if my order arrives damaged, missing or wrong?Updated 22 days ago