My order is being sent to the wrong address, what do I do?Updated 22 days ago

We're sorry, but once an order has been placed, we're unable to make any changes, including updates to the delivery address.

This is because of the high volume of orders and how quickly our warehouse team dispatches them.

You'll receive tracking information by email if you haven't already. This tracking link lets you view and choose any available alternative delivery options.

Please note that for security reasons, our courier providers will only consider alternative delivery requests made by the named recipient.

If you have any further questions or need help, feel free to reach out to our customer experience team via our Contact Page.

Thank you for understanding.