Subscription FAQs
Can I split my subscription?
You can easily split your subscription into multiple subscriptions.Click "Split Subscription."Select the products you want to move to a new subscription.Click "Split."Please note. The "Split" feature doesn't support subscriptions with discounts or...
How do I merge my subscriptions?
If you have two or more active subscriptions and want to combine them into one, here's how.Head to the bottom of your subscription dashboard and click "More."Select "Merge Subscription."Choose the subscriptions you'd like to merge into your...
What is a gift order?
You don't have to skip your next subscription, you can gift it instead.With just a few clicks, you can send your upcoming subscription order to someone special. There's no extra cost and no changes to your regular subscription settings.Here's how...
Can I add a one-time product to my order?
Yes, you can. Find "Edit Product" on your bottom dashboard. Click "Edit Products."Select the product you want to add.Set the frequency to "One Time."Choose your quantity.Click "Save Changes." Tip. If you add the product to your subscription...
Can I change my next order date?
Absolutely, we're happy to keep things flexible.Click "Next Order Date" in the bottom dashboard. Choose your next order date by selecting a date on the calendar and clicking "Confirm." Your subscription will adjust accordingly.
Can I change my shipping frequency?
Yes, you can.Click "More" on the bottom dashboard.Select "Edit Frequency."Click the drop-down arrow to choose your preferred frequency, every 2, 4, 6 or 8 weeks.Click "Confirm & Apply."Tip. You can also choose a specific date for your next...
Can I pause my subscription?
Yes, you can.On your dashboard, click "Pause" to pause your subscription indefinitely.Confirm by clicking "Pause."Whenever you're ready to resume, simply:Click "Unpause."Confirm by clicking "Unpause."You're in full control of your subscription.
Can I skip a product in my subscription?
Great news, yes, you can.Click "Edit" on the product you want to skip for your next subscription order.A pop-up will appear. Click "Skip Next Order" to confirm.Click "Save Changes."Changed your mind? Simply click "Undo Skip" and "Save Changes" to...
Can I skip an order?
Great news, yes, you can.Simply click "Skip" on your subscription dashboard and choose the option that works best for you from the pop-up menu.For example, you can skip your order for2 weeks4 weeksWant to share the love instead? You can also...
Can I view my order history?
Yes, you can.At the top of your subscription dashboard, click "Order History". Your Order History will show all your orders, including any non-subscription orders.
Do I need to log in every time I visit my subscription?
No, you won't.Once you've logged in on a device, we'll keep you logged in, so it's easier to manage your subscription in future. If you need to log in on a new device, just follow the same passwordless login process.
Do I need to set up a subscription account manually?
No need. There's no setup required, as soon as you check out your first subscription order on the website, your account is created for you automatically.To access your account, simply log in (here).
How do I add or remove a discount code?
It couldn't be simpler.To add a discount code Click "More" on the bottom dashboard.Select "Apply Discount Code."Enter your discount code and click "Apply."Your discount will be added, and you can check it on your main dashboard. To remove a...
How do I add products to my subscription?
Adding products to your subscription couldn't be easier.Find "Edit Product" on your bottom dashboard. Click "Edit Products."Click "Add Product(s) to Subscription".Select the products you want to add to your subscription.Choose the quantity of the...
How do I cancel my subscription?
If you need to cancel your subscription, here's how.Go to your subscription dashboard and click "More" at the bottom.Select "Cancel."Choose your cancellation reason and continue.Depending on your reason, we may ask a few more questions. If you...
How do I change the quantity of a product?
It's easy to do.On your dashboard, choose the product you want to edit. Click the "+" to increase the quantity of the product.Click the "-" to decrease the quantity.Important. If you click "-" when there's only 1 left, a confirmation message will...
How do I log into my subscription account?
Great news, it couldn't be easier.No more passwords or resets to worry about. Just enter your email address on our login page here, and you'll receive a 4-digit code for a quick, seamless login. If you have a phone number on file, you'll also...
How do I update my payment method?
Updating your payment method is quick and easy.Find "Billing" on your dashboard. Click "Edit Billing".Select "Add New Payment Method."Enter your new card details and click "Next."That's it. Your new payment method will be saved for future orders.
How do I update my shipping address?
No worries, it's easy to update.Click "Edit" next to Shipping Information.Enter your new shipping details.Click "Save."That's it. Your future orders will be sent to your updated address.
I want my order as soon as possible, what can I do?
Need your order right away? No problem.Click "Get Now" at the bottom of your dashboard to process your next upcoming order straight away. This places your next order immediately and adjusts your following order to your selected frequency from...