Klarna
Do I need to pay for an order that arrived faulty?
You don't need to pay for goods that arrive damaged, broken or faulty. Follow our dispute instructions here, and make sure to select “Report a problem” in your Klarna account to pause your statement while we sort things out. Once we've...
How does paying with Klarna work?
Klarna lets you pay for products in a way that suits you. They offer two interest-free and fee-free Buy Now, Pay Later options. Pay in 3 lets you spread the cost of your order into 3 equal interest-free and fee-free instalments. The first payment...
Managing your purchases, payments and returns through Klarna
Download the Klarna app to view all your purchases, manage your payments and handle any returns or issues in one place.
What happens if I miss a Pay in 3 payment?
Klarna will remind you before a payment is due, so you don't miss it. You won't be charged fees or interest for late or missed payments. If Klarna can't collect your payment on the due date, they'll try again automatically.If that next attempt...
What happens if I miss a Pay in 30 days payment?
Your payment is due 30 days after your order is placed or shipped. Klarna will remind you before it's due, so you don't miss it. You won't be charged fees or interest for late or missed payments. Pay in 30 days is a credit product, and you're...
What happens to my Klarna statement if I return my order?
If you return some or all of your order, Klarna will send you a new statement once we've processed your return. Follow our return instructions here, and keep hold of your tracking number. Log into your Klarna account and select “Report a...
What happens to my statement if I haven't received my order?
You don't need to pay your statement until you've received your order. Contact us at [email protected] for an update on your delivery. Make sure to log into your Klarna account and select “Report a problem” to pause your...
What should I do if my Klarna statement is wrong?
If your statement doesn't match your order details, contact us at [email protected] and we'll correct it for you. Make sure to log into your Klarna account and select “Report a problem” to pause your statement until things are...